FAQ

Frequently Asked Questions

What’s the difference between account and cash bookings?

Camberwell Cars offers a guaranteed mini Private Hire service to its account customers. Although we aim to offer a reliable service to cash or credit card customers, it is not guaranteed during exceptionally busy periods. We prioritise our account customers, therefore occasionally during peak times we might be unable to fulfil all cash/credit card jobs whereas account jobs are guaranteed. Account customers also have access to a priority telephone booking line and can pay via monthly invoicing. Read more about the benefits of opening an account.

Can I cancel a booking once I have made it?

So long as you cancel your car within a reasonable time frame and we have not allocated the driver, there will be no charge for a cancellation. In cases where the driver has already been allocated or travelled some distance or even arrived at the pickup address, a cancellation fee may be charged. This will be calculated based on the amount of mileage incurred.

I’ve left my bag or another item in an Camberwell Carscar. What shall I do?

We make every effort to ensure that all lost property is brought back to the Camberwell Cars Head Office and kept safely until you are able to collect it. You can contact us.

Do you charge waiting time at airports?

We track flight times to all major airports to help ensure there is as little waiting time as possible. We always allow 30 minutes waiting time from when your flight lands. For account customers the first 30 minutes of waiting is complimentary. For cash or card customers, there is an automatic £7.50 added on to your journey price, which includes both the first 30 minutes of waiting time and the car park fee. Any waiting time over the initial 30 minutes will be charged accordingly.

How much luggage capacity is there in an Camberwell Carsmini Private Hire?

Our people carriers are able to hold four passengers and four large suitcases. The rear two seats can be folded into a loading space for luggage. If there are more than four passengers, we are unable to use this loading area and therefore luggage space is dramatically reduced. For more information click here

Does the amount of luggage I bring affect the price of the journey?

No, there is no extra charge regardless of the amount of luggage that you carry in one of our vehicles. However luggage capacity may be restricted depending on how many passengers are being carried in the vehicle.