Cancellation & Refund Policy

Cancellation & Refund Policy

Cancellation & Refund Policy

The cancellation of vehicles booked by Customers and not suitable for the purposes thereof will be subject to the clauses defined in case such vehicles are driven up to the agreed pick-up point.

Refunds will be issued only on the following grounds:

Any cancellation or refund due on a payment made by a credit or debit card should be notified at least 4 hours to actual pick up time.

We will make a refund if a passenger misses a flight and informs us in advance via phone and obtains a cancellation number.

All cancellations are subject to minimum fee of £6.00

No refunds will be issued for the following:

Cancellations notified under 4 hours

If the passenger books the Private Hire Vehicle (PHV) on a wrong date, or wrong flight number and/or any other misleading information.

If a passenger leaves the pickup point without notifying or informing us for any reason whatsoever.


CMT is a booking agency and we act as agents for driver(s) and therefore the following terms and condition apply.

If you require a receipt for your journey, we must advise you that drivers are self employed and not VAT registered. Therefore, any receipt given for cash or credit card payment will not include VAT or have VAT added.

Account work/job carried out on behalf of CMT attracts an administration charge and VAT added at the appli Private Hirele rate.